This question was triggered by a comment of Peter Shor's (he is a skeptic, it seems.) I thought that the holographic principle and AdS/CFT dealt with that, and was enough for Hawking to give John Preskill a baseball encyclopedia; but Kip Thorne is holding out, as are others. Why?
Answer
It is a matter of opinion, largely dependent on what you mean by settled:
Is information lost or is evolution unitary? There are arguments based on AdS/CFT which make it almost certain that the evolution of a system from pre-collapse matter to after collapse radiation is unitary. This is because there is a dual description - an equivalent description of the system using different variables - in which unitary evolution is automatic. If this is true for black holes in AdS, it is hard to believe it is somehow different for black holes in flat space which are for all intent and purposes as close to their AdS cousins as we wish them to be. Based on that, most people I know are convinced what the right answer is.
How is the information preserved, what is the mechanism for the unitary evolution? In particular, what's wrong with Hawking's original arguments to support information loss? I think it is fair to say that we don't know the answer, at least we don't know how to phrase the answer in the original, gravitational, language. I think there is a lot to learn by making this answer, even if we don't dispute it, as explicit as possible.
As a subset of that, were the arguments given by Hawking, based on Maldacena's superficially similar arguments, convincing? Lots of people are skeptical, including myself. There are some technical and conceptual assumptions that don't seem quite right in that proposed solution.
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